Returns

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Balance Rejuvenation website located at https://balancerejuvenation.com

2. Return Eligibility

Customers in United States, Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below. Custom items, build to order items such as saunas and items that have already ship may not be eligible for order cancellations or may be subject to restocking fees.

2.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

• Original Packaging: The item must be in the original packaging, with all labels and tags attached.

• Proof of Purchase: A receipt or proof of purchase is required.

• Due to the nature of most of our products being large and expensive to ship, If a product is returned by choice and not because of a fault with the product then the customer will be responsible for paying the to and from shipping fees as well as up to a 25% restocking fee. These cost will be deducted from the refund.

 

3. Return Process

3.1 Initiating a Return

To initiate a return:

1. Contact Customer Service:

• Email us at Support@Balancerejuvenation.com  or call (236)-233-3198   within 30  days of receiving your order.

• Provide your order number and a detailed reason for the return.

1. Return Authorization:

• After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• We will then instruct you on setting up the appropriate shipping method for the specific item

4. Preparing Your Return

1. Package the Item Safely:

• Securely pack the item in its original packaging.

• Ensure all accessories, manuals, and free gifts are included.

1. Include Documentation:

• Include the return authorization form and any necessary supporting documents or images.

1. Attach Shipping Label:

• Download and print the return shipping label if provided in our email.

• Affix the label to the outside of the package.

• Ship the item within 7 days of receiving the return authorization.

 5. Defective or Damaged Goods

• Notification:

• Please contact us as soon as possible after receiving the item.

• Documentation:

• Provide photos or videos of the defect or damage.

• Resolution:

• We will first try to send out replacement parts. If item cannot be repaired with replacement parts we will then accept a full return of the item. We will inspect the item after it is returned. If the item is deemed faulty by Balance Rejuvenation then we will issue up to a full refund including shipping fees or send out a complete replacement item.

5.1 Incorrect Product Received

• Notification:

• Inform us immediately upon receipt.

• Resolution:

• We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

5.2 Product Never Arrived

• Notification:

• Contact us if your product does not arrive within the estimated delivery time.

• Resolution:

• We will initiate an investigation with the carrier.

• If the product is confirmed lost, we will offer a full refund or send a replacement product.

5.3 Order Cancellation

• Before Shipment:

• Depending on the product if they are made to order or personalized in any way you may be able to cancel the order for a Refund. If the production has already started then there would be a case by case refund policy. Cancellations before shipment will be subject to a 5% processing fee. 

• After Shipment:

• Cancellations cannot be made after the products has Shipped. Returns for any reason other than damaged, missing, or wrong products will be subject to shipping costs and up to a 25% restocking fee.

 

6. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

-Custom or personalized items

-The product was bought on clearance sale and inventory sale.

-The product has been used or modified in any way

- The product has been damaged and no longer resalable.

- Accessories with specific return policies 

7. Refunds

• Approval:

  • Refunds are issued after we receive and inspect the returned item.

• Condition:

  • Items must meet the return eligibility criteria outlined in Section 3.

 

It may take up to 7 days for the refund to appear in your account, depending on your bank or credit card issuer.

Supplier Specific Policies:

Cyanna Valley

Healthyline

 

For questions about returns and refunds, please contact us at Support@Balancerejuvenation.com

 

Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

 

 Note: By making a purchase on our Website, you agree to this Return and Refund Policy. All products are brand by brand specific and may have exceptions to shipping and return policies. For more accurate information, please read product descriptions.